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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Resolved! Ordering Wi-Fi

Hi can anyone help been trying to get through to customer services to no success got through once after an hour on hold to be cut off looking to order a Wi-Fi Pod as the main bedroom I’m my house is only getting 6mbps download speeds running around i...

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Noog by Joining in
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Will not using O2 sim affect VOLT benefits?

Hi. I just got a new contract that came with an O2 sim, as this massively decreased the price for a better speed. We don’t have any use for the sim and don’t plan to use it at all. Might be a silly question, but will virgin media notice this at all d...

Upgraded package switching on

Hi,upgraded to volt 600 and upgraded tv package 30th June 2023. In the morning, how long does it take to get these switch on?Thanks

WiFi dead spots

I am a Volt customer and after a recent issue, following storms, the engineer had to move my hub as the internal cables were incompatible. I now get no WiFi signal in the conservatory or rear bedrooms. I tried using the connect app but keep getting a...

How to notify O2 mobile account now in place?

Hi,we just upgraded to 350 MBit broadband and the VM advisor said that if we also had an O2 mobile contract in the household we could get this boosted to 500 MBit for no extra fee. I don’t see how to set this up/notify VM on the app. Do I have to pho...

KingEH16 by Joining in
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Volt Benefits - New O2 Contracts

HelloI have been with O2 and Virgin Media for quite some time. I am currently in contract with Virgin Media but was out of contract with O2 for the 3 SIMs on the same account that I have.When I first joined O2, Volt benefits were applied. During that...

wackyraces by On our wavelength
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Resolved! not getting volt upgrades

I have been a long time virgin media customer for tv broadband home phone and mobile phone, when I was transferred over to o2 for mobile phone i expected to get the volt advantages but i have not. Yesterday I checked for reasons I am not getting the ...

deegee69 by Joining in
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VM Volt benefits not applied

Hello,I was an existing VM customer and switched my phone to an O2 contract 6 weeks ago to get the volt benefits. The O2 Volt benefits applied after 4 weeks (2 weeks ago), but I'm still waiting for the Virgin Media speed boost from 200mb to 350mb.I s...

KaZuK by Joining in
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