Volt help

[Makka7779]

Hey all,Makka making the rounds here! Just wondering if anybody from VM could help with how to get the wifi booster pods through my volt? Any help would be greatly appreciated 👍🏻

[Portery]

You would need to download the connect app and run a scan of the rooms in your property and if the app picks any issue and receiving less than 20mb and you would benefit from having the pods it will give you the option to order .  The 2nd option would be call customer service where they can do a diagnostic of ur services and they may offer the pods. More info on wifi max https://www.virginmedia.com/wifi-max?_gl=1*1e7ew67*_ga*MTQ2OTI5NDYxNS4xNjY5MTU3NTY5*_ga_7NQRHWTHK9*M...

Wifi pods FAQs https://www.virginmedia.com/help/booster-and-wi-fi-pods

[Makka7779]

Thanks for that, but have the app and shows nothing about the pods! I live in a 4 bed 2 story house, the rear of the house a d the top floor has very poor wifi connectivity as complained about since moving from bt to virgin about 6 months ago 

[newapollo · Accepted solution]

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

[Makka7779]

All sorted cheers mate 🍻