Virgin Media Volt Speed Boost Activation

[GlynF1]

Hello,

I had Virgin Media full fibre installed two weeks ago today.

I was already an O2 customer, and the Volt benefits activated on my O2 account within 4 days or so of the Virgin installation.

However, the Virgin speed boost doesn't seem to have been applied as yet. I read that it should happen within 14 days (presumably from the installation date) - which we are now at.

Is there anything I need to do in order to get the boost activated?

Many thanks,

Glyn

[Beth_G]

Hi Glyn

Thanks for your post, welcome to the forums 😊

We're sorry to hear that your Volt benefits have not yet been applied to the cable side of your services. This is usually an easy fix, so nothing to worry about.

I've dropped you a private message so I can take your details and help you with this.