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Forum Posts

Address doesn’t match with O2

I’ve been trying to sign up to Volt for a few weeks now. I’ve found out the reason is that virgin have my flat number but o2 doesn’t. They say it doesn’t exist at Royal Mail when it clearly does (I’ve even done a Royal Mail address check to confirm b...

Poor signal in some areas

Broadband strength is poor in a bedroom and patio.Bedroom: download 7Mbps, upload 30 MbpsPatio: download 4Mbps, upload 7MbpsHow can I order a pod?

Dassuj by Joining in
  • 272 Views
  • 1 replies
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Ultimate Volt with 3 V6 boxes - how many on contract?

So, I originally rang VM just to add the Sky Sports UHD pack onto my Ultimate ooompph package, but I thought I'd offer to recontract if they gave me a good deal. So after a couple of phone calls lasting almost two hours in total and speaking to 5 dif...

G4DDS by Well-informed
  • 1013 Views
  • 8 replies
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O2 Priority App

Hi. I have Virgin Media Broadband and Home Phone and I am trying to register for the O2 Priority App. It accepts my Virgin Media Login but it is not sending the 6 digit code to my Sky Mobile Number. I think this question may have been asked before. H...

PRICE INCREASES! Are you for real?? 25% HIKE

I have joined within the last 4 months on the special deal ultimate volt deal of £79.00 all in. No phone contract. 18 month deal and ends on 18 May 2024. I have just been advised my price will increase within the 18 month contract by £21 meaning £100...

TF1909 by Dialled in
  • 613 Views
  • 4 replies
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Volt benefits not added to virgin account

Hi, Can someone help me getting the volt benefits added to my virgin account?My wife is on O2 and had her volt benefits applied on the 25th February, The address is the same on both accounts.I tried ringing Virgin and spoke to someone who didn't seem...

Gstyle by On our wavelength
  • 332 Views
  • 2 replies
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Volt Benefits not added

Hi,I have both a VM broadband account and an O2 pay monthly contract. My VM account says that volt benefits are inactive and I am not receiving the speed boost. When I go to the VM volt help page it redirects to the O2 website which says my benefits ...

D4ndouk by Joining in
  • 471 Views
  • 3 replies
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How Does Volt Pricing Appear on Contract - VM Partners site

I hope someone can clarify please. I am considering a new Virgin Media package, as recommended by a friend on the VMPartners site. I went through the ordering process, which is £54.50 for Bigger Volt M1000 including £25 per month for an O2 sim. It al...

MrB999 by On our wavelength
  • 378 Views
  • 1 replies
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Resolved! Mobile phone upgrade - VM or O2?

I'm approaching the end of a 3 year mobile contract with Virgin. My SIM was changed to O2 last year when I switched to the Volt package.I'm unsure who to talk to regarding a new phone, VM or O2. Virgin's prices look slightly better, but all their dea...

cass by On our wavelength
  • 443 Views
  • 1 replies
  • 0 kudos