Forum Discussion

glosoli89's avatar
glosoli89
Joining in
25 days ago

Volt benefits not applied

Hi,

I have the 500mb Internet package with virgin media since 2019, and took out an o2 sim in around 2023. I have never received the volt benefits on either since the start. I have made sure the address is the same across both accounts etc but it has never worked.

Can anyone help look into this for me?

Thank you

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello glosoli89,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Volt benefits. Have you tried to add the benefits via your online O2 account? You can find more information about this here.

    Kind Regards,

    Steven_L