Forum Discussion

showboat1's avatar
showboat1
Settling in
24 days ago

Volt benefits applied to o2 but not VM

I checked o2 and it has doubled my speed. VM stays at 350mb, its been sitting for a couple of months now.

Can someone investigate for me?

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    21 days ago

    Hi showboat1 

    Thanks for posting and welcome to the community.

    Sorry to hear of the Volt Benefits not applying. 

    I'll send you a PM now to assist further.

    Best wishes.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    18 days ago

    Hi showboat,

    Thanks for joining us on PM. Just to update the thread, we did try to help but the customer didn't want to go through Data Protection, so we were unable to do so. Please call the team on 150 / 0345 454 1111. Or message via WhatsApp via +44780 308 9684 (automated at the start). Best wishes.