Portery
Fibre optic
Joined 5 years ago
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Re: Delay installation
The contractor has upto 3 days before the install to complete the repull if it’s not completed before that window it will get moved to the future date. If you have done a complaint activation / provision, broadband, phone and tv, delay installing my services. It will be picked up by a team who will chase to get it installed through the partners.960Views0likes2CommentsRe: Compensation for delayed install - VM playing games
A 1 man prepull is a re pull where a vm tech is assigned to pull the cable to the cabinet. a 2man is when they have have a an issue with construction for eg no visible tee, or blockages . majority of installs are completed easily but you have areas now where Albers have damaged ducts or blocked them. so I’ll give u an eg of a 2 man delay for auto comp. u sign up and your first install date is the 1 august vm and partners have 3 days upto the install date to complete the prepull if they don’t complete the prepull within 3 days before you will be notified a new date. So you get a new date given for eg 20th aug. So that’s your first fail because ur appointment has changed to a new date and you was notified of the changes you get no missed appoint comp. so now you have a 2nd date same rule applies above they have 3 days before install to make sure they complete the prepull if they complete the prepull and your installed before or on the 2nd install date your not eligible for auto comp. But if they failed to install your services your auto comp would start for the 2nd failed prepull. really nobody from vm should give out prepull dates because they just roll out to the next day and they may have not been routed out. You don’t have to be at home only if there is no access but you would be contacted and a date given when it would be routed out on that date to complete .2.2KViews0likes0CommentsRe: Homeworks - What is it and will I be charged?
Home works is chargeable but you do get a lot of benefits. if you had an issue and you needed a tech you would get an appoint the following day gadget rescue if you have any issues that’s out of vm scope gadget rescue are a team with vas knowledge of 3rd party software. and fsecure a antivirus software more info here https://www.virginmedia.com/help/broadband/homeworks13KViews0likes23CommentsRe: Changing to E-billing
Have you gone on to virginmedia.com and registered because when you register it give you the option to register for e billing . here is link on how to register it also show how to if you already registered https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_12.3KViews0likes24Comments