Mobile Switched to o2 but no Broadband Change

[mingsy]

Hi,

My virgin mobile account switched to O2 about 3 weeks a go. The Volt benefits are live on theO2  app but my home broadband hasn't switched from M250 to the next level. I power cycled it yesterday to see if the config changed but it hasn't?

Thanks.

John

[mingsy]

I appreciate that 3 mods have looked at this but I'm no further forward than I was 2 weeks ago. Can any of you advise what the issue is please?

Thanks,

John

[Ashleigh_C]

I'm so sorry that this is still happening @mingsy I'd be more than happy to take a look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Wile_E_Coyote]

My Volt broadband speed increase has now been implemented, though I think it may have been prompted by my finding (and processing) the link on this page - https://mymobile.o2.co.uk/viewbenefits?

[mingsy]

My speed upgrade has now happened and the Volt bolt on is showing in the O2 app.

A big thank you to Natalie_L for resolving this.

[Natalie_L]

That's great to hear 🙂 

Very happy to help and please do let me know if we can assist in the future. 

Nat