mingsy
Superfast
Joined 16 years ago
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Re: Leaving O2 due to price hike?
So you are saying the FAQ on the O2 website is incorrect? Also your last statement appears to be incorrect as from the 2025 terms it states: " If you subsequently cancel your eligible O2 Pay Monthly Mobile Plan, where you are the registered account holder of it, or itis cancelled by the relevant account holder after the 14 day period referred to in paragraph A.5 above, the Volt benefits for yourVirgin Media services may be lost when you next recontract to Virgin Media’s services". This is a mess and I'm unsure why a simple question appears to have no definitive answer? As an aside to this, since my 'Volt' upgrade I have upgraded my BB speed again, so if I lost Volt benefits by leaving O2 what would virgin downgrade the speed to?Re: O2 price rise
Hi, yes I've cancelled O2 and moved to another supplier. After I moved I received a test from O2 saying I would lose my VM benefits, so far it hasn't happened but it's only been a couple of days. As I've already posted, the O2 website says you will not lose the VM benefits but the text message said different.Re: O2 price rise
I'm in the same boat. There is an answer in the link below which seems to suggest your broadband speed will stay the same. https://www.o2.co.uk/help/products-and-services/volt-virgin-media-o2/understanding-volt-benefits I will be cancelling my O2 sim, Virgin Mobile was so much better for everything.Re: Flashing red light on SH5, but internet appears to work
I can't help with this but has there been any recent Hub5 firmware updates? I ask as my router now goes through the 30-60 second flashing red LED on reboot and it never used to do that and there is more than one thread mentioning this boot sequence. I have no internet issues and BQM is fine. Until the last few weeks I'd never seen a flashing red light on my Hub.Re: Account Sign-In Changes
Hi Kath, I'm not sure you've understood my question. Around a year ago users had to create a non-Virgin email address to use for access to their accounts which caused chaos for a lot of people. This email reads that this is being reversed, and we are going back to signing in with our Virgin email addresses? Can you confirm that is correct please?
