Natalie_L
Forum Team (Retired)
Joined 7 years ago
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Re: No Welcome Email or Account Number?
Hi Sunshine_19 Thank you for joining me for a private message. I am happy to hear we have been able to resolve this matter for you. If you should require any assistance in the future, please do not hesitate to get back in touch. Thank you47KViews1like0CommentsRe: No Welcome Email or Account Number?
Hi Sunshine_19 Welcome to the Community and thank you for posting. I am sorry to hear you have not received the communications from us, this is not what we would expect to happen. It may be the case that we have incorrect details logged for you so I would want to take a look at the account to check this. To do this, I will just need to pop you over a private message to grab a few details. This message will be available via the purple envelope on the top right of this page. Speak soon,47KViews1like0CommentsRe: New stream box unable to add subscribed packages
HI Macxx1, Welcome to the community and thank you for posting. We apologise for the delay with getting the channels added to the service. It's great to hear the problem is now resolved but please do get in touch if we can assist in the future. Thanks,1.1KViews0likes0CommentsRe: Ordering Wi-Fi pods
Hello Andy561, Thank you for reaching out to us here on the community. We are very sorry to hear you are experiencing issues with ordering a WiFi Pod. In order to look in to this further, I am going to pop you over a private message to take a few more details. This will be available via the red bar at the top of the page. Speak soon,609Views0likes0CommentsRe: Contract renewal
Hello archercj, Thank you for posting to us here on the community. We are very sorry to hear of the issues you are experiencing with your package. In order to look in to this further, I am going to pop you over a private message to take a few details. This will be available via the red bar at the top of the page. Speak soon,3.5KViews0likes0CommentsRe: Delete old email account
Hi Jgarrick Welcome to the Community and thank you for posting. We are very sorry to hear you are experiencing an issue with your email account. In order for us to assist further, we will just need to take some details via private message. This will be available via the red bar at the top of the page. Speak soon,1.6KViews0likes0CommentsRe: New 1 Gb install - upload limited to ~85 Mbps
Thank you for your reply. The network issue was logged under the ticket number you have provided and this is the ticket that is showing as resolved. We are not able to reopen the ticket from here. We can reach out to the field team for further advice but if they confirm no further action is required, we will be unable to raise a new ticket. Thanks,911Views0likes0Comments