Help Im trying to order a Pod and in endless loop of timewasting and incompetence from your developers

[OurNige]

I have issues with slow internet in a room in my house.

Steps taken carried out scan on connect app that confirms this
‘Your WIFI strength is poor. A WIFI pod can solve this issue & improve your connection’

Clicked on the link that takes me to internet Our Wifi Guarantee page.

If I sign in on that page it take me to my page latest offers bills etc

Click here to find out more – Broadband deals page entre you post code

Activate Wifi Max –sign in to change your package.

How to set up the pods

Under heading ‘How do I get Wifi Max?

We can see already that you’ve done a home scan using the connect app, - click on the link takes me to Sign in to change my package??

I have already a Volt contract it seems like whenever you want something from Virgin apart from an upgrade or to part with more cash there is a fault. I’ve cleared cache tried everything wasted hour on this and eventually after pressing all the links is -

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[Gareth_L]

Hello OurNige.

Welcome to our Community.

Sorry it's not on better terms though, with the trouble you have been having trying to get a Pod arranged online.

We will be able to sort this from here.

If you don't mind, I will need to send you a private message to pass security first.
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L