We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi,My virgin mobile account switched to O2 about 3 weeks a go. The Volt benefits are live on theO2 app but my home broadband hasn't switched from M250 to the next level. I power cycled it yesterday to see if the config changed but it hasn't?Thanks.J...
rI need to know how I qualify or request these pods, I would prefer power line adapters as mesh networks are a pain to setup and it would be easier to use our existing power lines in the garden and kitchen. I don't pay for 500mbps to only achieve it ...
The first of our three mobiles transferred to O2 on 6 June (the other 2 were out of the country on that date and you have since supplied o2 sims). In theory, then, the 14 days to apply Volt benefits has passed, but the broadband uplift has not been a...
HiI spoke to an advisor on the 16th June and they said they had ordered a pod to be sent out to me and it would take between 5-7 days to arrive. It is now the 7th day and I've heard nothing and received nothing! I'd be grateful to hear back from Virg...
My Sim was changed to O2 on 28/05/23 and I have activated the Volt bolt-on with O2 which has worked, however, the Volt upgrade on the virgin media broadband is not active. The address is the same on both VM and O2.
My 2 mobiles were ported to O2 today and all the Volt benefits offered by O 2 were immediately available. My question is why Virgin take 2 weeks or more to apply their Volt benefits such as a broadband speed upgrade? This is typical of the incompeten...
I spoke to someone on Monday and changed my contract to Volt, with the promise of receiving three Wi-Fi pods. After waiting in all day for a delivery that didn’t turn up, I have been trying to find out what happened and the person I am speaking with ...
I have recently opted to upgrade my phone contract and switched from vodaphone to 02. This means I now should be entitled to the volt benefits as discussed with the upgrades team when renegotiating my contract recently. I've had an email to upgrade m...
Just wondering - my Virgin mobile transferred to o2 this week. My 132mb broadband did get not get boosted but my o2 was moved without issue."As you’re also a Virgin Media broadband customer, once you switch over to O2 you’ll be eligible for Volt bene...
My volt Benefits have been activated on my o2 account the address is the same as my virgin but not seeing the option to upgrade my broadband speed.
