on 16-04-2023 21:37
Has anybody been able to solve the problem of a noisy fan on the 360 box? My extra box in the bedroom is fine and doesn't make the noise it is so irritating 😭 any help or advice would be much appreciated
Answered! Go to Answer
on 17-04-2023 12:46
If the fan is noisy assuming it's not running fast due to poor ventilation and getting hot (check underneath the box), then it will need the box replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
on 17-04-2023 12:46
If the fan is noisy assuming it's not running fast due to poor ventilation and getting hot (check underneath the box), then it will need the box replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
on 17-04-2023 21:50
Ghanks ive now been in touch with customer services and they are sending an engineer round on Wednesday to look at it and possibly replace the box
on 18-04-2023 07:50
on 20-04-2023 13:53
Hi Slaphead234,
Thanks for taking the time to update your thread. We're glad the team were able to arrange an engineer visit and we're hoping since posting, this visit has been completed.
If you're still having further issues, pop back and let us know so we can help further.
Thanks,
on 01-05-2023 09:25
Hi!
I’m having the same issue with my main 360 box.
Did the engineer manage to resolve this for you?
Thanks!
on 01-05-2023 23:17
Same issue, but with my mini 360 box. Following for replies. Also created a new thread
on 04-05-2023 11:24
Hi Jonr2012 👋 welcome back to community! Thank you for posting. Sorry to hear you are also having some concerns about the noise levels of the fan on your TV360 Mini box. I will send you a PM to confirm a few details so we can check things on the box from our end and book a technician out to you if we identify this is needed.
Thank you for your patience in the meantime 🌞 we can return to this public thread with another update when possible! You can find the PM in the top right corner of the page, in your Inbox.
Wishing you all the best.
on 11-09-2023 13:29
Same issue with my TV Box, can anyone help?