Noisy 360 box

[Mattswe]

Just moved over from sky to virgin. Got a 360 box that constantly makes a noise even when in standby. I'm finding it really annoying and can hear it sometimes even when watching TV. Is this normal?

[Mattswe]

I've found a solution. Noise of the box was driving me mad. Go to settings and adjust start up mode to eco. Turn off. After about 5 mins the box will completely shut down and bring silence again. Will take a while to start up,  but worth it if the noise is affecting you. 

[Mattswe]

Forget that. Looks like it was rebooting. It's turned itself back on and is still noisy. 

[japitts]

A TV box that's restarting of its own accord anything more than occasionally and overnight, has a fault somewhere.

You can call that in, or wait for the forum staff to pick this post up.

[Daniel_Et]

Hi @Mattswe 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and that you feel this way 😔

Would you describe the noise as being clicking/clunking/whirring?

If so, can you please advise if you're experiencing recording or playback issues?

Please pop back to us at your earliest convenience.

Thank you for your support @japitts 👍

Regards,
Daniel