Noisy fan

[Maxey_I99]

Same issue here 😞 So pleased it's not just me, I thought I was going mad!! We had TV and fibre installed this week. The fan on the 360TV box appears to be constantly running and at a pitch that means whenever a programme goes quiet on the screen, the box is all you can hear! VERY frustrating! The box doesn't appear to be getting hot, it's well ventilated. Any help to sort would be greatly appreciated. 

[Kath_F]

Hi Maxey_I99, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the box is being a little noisy. Whilst there may be a little bit of a noise, it shouldn't be as excessive as you've mentioned. 

As you have already confirmed that the box is in a well ventilated space, I think the best thing to do is get an engineer out to check things since this isn't something we are able to fix this remotely.

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Kath_F]

Hi Maxey_I99,

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• ➡ The technician diagnoses the faults as not being caused by our network/equipment
• ➡ The technician discovers that the fault or problem relates to your equipment
• ➡ The technician discovers that the fault or problem relates to any system that we are not responsible for
• ➡ The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes. 😊

Take care.