Just moved mobile contract from Virgin to O2. Cannot receive calls or texts.

[mji2623]

1

[Ashleigh_C · Accepted solution]

Hi there @mji2623 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry to hear that you are facing this issue with your mobile phone, can I ask if you have recently moved to us or if this is a preexisting SIM with us that has just migrated to O2? 

[mji2623]

I was with Virgin mobile and Virgin moved my contract over to O2. I received a new sim with a new number and went through the process of retaining my virgin number on the new O2 SIM. Now I can't receive calls or texts on my phione. O2 have said for 4 days in a row that they are sorting it out but nothing has changed up to now.

[enlli]

@mji2623 As you are now on O2 the staff here have no access to your account 

Ask on the O2 Community site.

Or 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Ashleigh_C]

I'm so sorry to hear that this has happened @mji2623 

Are you able to try an reboot the handset for us and see if things are looking better after?