on 09-05-2024 16:06
Hi Virgin Media - my land line phone has no dail tone. I cannot make or receive calls from it. I have tried plugging in another hand set, but with the same result. Can someone contact me to resolve this issue.
Thanks
on 09-05-2024 16:14
Hi hazelway,
Thank you for reaching out to us in our community and welcome, sorry to hear your phoneline isn't working, how is your phone connected, is it via the old wall socket or via your Router.
Regards
Paul.
on 10-05-2024 10:31
Hi Paul - phone is connected via old type wall socket.
on 10-05-2024 11:17
Thank you for confirming this @hazelway
Do you have any other devices or equipment plugged into the phoneline at all?
Is the phone connected into an extension or into the main landline master socket?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
Let me know if any of these checks work at all, or if anything changes with the dial tone.
on 11-05-2024 12:16
Hi Carley - thanks for your response. I can confirm:
Hope this info helps narrow down the cause of this issue
on 11-05-2024 12:30
Thank you for confirming the requested details hazelway, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob