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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! Virgin media connect app

Hi, my virgin media connect app keeps trying to find my hub and then says hub not found, if uninstalled app and reinstalled app and it's the hub3 I'm using, can anyone assist?Thanks  

O2 migration

I have had letters confirming my date to switch, as of 14 June. I will be overseas on that date. Will the switch be affected in any way? If so can I get the date changed to after 17 June?

thespud by Joining in
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Mobile signal

No mobile signal in my post code area since early afternoon (16/5). All virgin website says is that they know there is an issue. No timescale for repair, restoration of signal. Hugely frustrating unable to receive or make contact with anyone. Never h...

FLETCH60 by Joining in
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Resolved! Replacement SIM Delay

My wife lost her phone over two weeks ago. On the day of the loss we reported it to Virgin Mobile and they confirmed that a new SIM had been dispatched (on 3rd June). By the 9th June nothing had arrived, so I followed up on messager. They said 'wait ...

billedge by Tuning in
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Can't make or receive calls

My phone says no network coverage when trying to make calls. I can't send text messages. I can't call virgin to report the issue either.I've tried all troubleshooting but nothing works. Coverage checker complete and all fine. Please help

CMc226 by Joining in
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Resolved! Unable to receive calls

For the last two days I have not been able to receive any mobile phone calls. When calling my number there is a long pause then it rings engaged. I am able to make calls. Does anyone else have the same issue?

No signal!

Transferred to virgin on SIM only last week keeping my phone number. Everything appeared to have gone smoothly and I have been using my phone as expected for the last week. Today however I appear to have lost all service! Can this please be rectified...

Ds8 by Joining in
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poor signal since O2 swap over

As per title.When VM were with EE, had 5 bars signal almost 100% of the area. Then VM move3d over to Vodaphone and signal strength dropped from 5 bars to 3-4 at best, and sometimes no 4g at all, and phone dropped back onto 3g, and started getting no ...

HughJarsse by Knows their stuff
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