In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I switched from Virgin to O2 (at virgin's insistence) and the quality of the signal has reduced dramatically.Sometimes i cannot get a signal in locations where i used to ?Is there a setting on my phone (Samsung S20 Ultra) that i need to check ?
Hi,I joined virgin mobile recently (iPhone 12 mini) and the day my switch happened, all my contacts changed to Belgium formatting. I do not have access to the sim applications setting as previously mentioned on the forum and the only fix that works i...
Hello I currently have two sim only deals with Virgin they have been out of contract for years so I could just cancel them but before I do can somebody tell me why I am paying 2 x £12.23 and presume would keep on paying after the migration to O2 when...
I have be trying now for some time now to get loged in I have followed what it told me to do and all I keep getting is this please help
Hi there,As many other seem to have the same issue, I cant find my security key to access my credit agreement and cant find another way to get in contact with out ringing which I dont like to do and phone calls peak my anxiety.Ive checked all my emai...
Hello Virgin Media CommunityI am trying to figure out if there is a issue of a potential Split Port. The number I wanted to port over is from Sky mobile.Now the SIM with the temporary number is activate successfully and everything works perfectly but...
I received a iPhone and Virgin SIM card by courier Yodel with no other documentation.I haven’t ordered a phone and have never had a contract with Virgin. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collec...
I have regrettably joined virgin mobile. There are many problems already (7 days on from foolishly clicking 'get deal') but one thing that truly signifies something is deeply wrong with this company is the texts received regarding joining & the compa...
So I lost my phone around a week ago, I got a new one, along with a new sim card. The sim card was working instantly and completely fine when I inserted it into the new phone. It was only until a couple days later that it randomly stops working and g...
New phone delivered to wrong address. Sent back to virgin by yodel apparently.
