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Mobile number stopped working and o2 can not find any of my details

Joining in

I have been logged out of all of my whatsapps and more and have zero access to my mobile number 
the sim wont even register or work inside of a mobile other than it recognising the sim card is virgin 

I have been back and forth with O2 for hours and they have no data on me whatsoever and say none of my details have been passed to them yet I have been using this number for around 6 years 

I cant log in or get any help using your sites and when checking status of the number it is saying it is still connected to virgin mobile 

I cant receive SMS to confirm any details on anything to get any help either 
this was a sim only contract number 

My Account (Mobile) 


Forum Team
Forum Team

Hi braderzrix,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your Sim has stopped working and that O2 cannot find your account.

When did it stop working, is this a pay monthly Sim?



So this was a pay monthly sim and it stopped working as of Friday just gone 

So I can get a colleague to check the number, I will invite you into a private chat, please look out for a white envelope to join.