In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I currently have TiVo, internet and phone line from virgin which is bundled with an O2 SIM, I'm looking to hand my 30 day notice in next week, will I need to contact O2 directly or will this be done automatically? I intend to port my number from O2 t...
I'm writing to express my concerns as I am unable to access my credit agreement details, particularly the security key. Despite having all the necessary information from the start of my contract, I'm facing difficulties in managing my account. I at...
I have been transfered to o2 with both my devices, one handset is paid so just paying a rolling SIM with o2.However the other is an ipad I took out a contract for in 2020 and I have been paying Virgin £9 a month for in a 48 month contract. I pay o2 f...
Hello,I've recently renegotiated my Virgin Media contract and gained the use of an O2 sim card.I'm having trouble linking my VM account to my O2 account to create a Virgin Media O2 ID.To start the process I followed this link:https://www.virginmedia....
Hi I am currently in the same position and can not find my agreement. How do I get it re sent
I accidentally cancelled my dd for my old virgin handset contract and can’t find way to pay what I owe and set up the dd again
I haven't received my welcome email but I been recieving texts from virgin. I won't be able to pay my bill if I don't have my account number and area code. Please help it's urgent
Hi, I understand that the credit agreement number is on the DD to virgin, however I cannot find in my e-mails the security key needed for 2 handsets, are you able to point me in right direction? I am pretty sure the 2 handsets are paid off as I canno...
I need my credit agreement. I have not kept the emails at all with the credit agreement number nor the security key. I have nothing. I have called o2 and they don't have a copy of it either. I can see the DD on my bank statement.Can I have access to ...
Hi, can any of the Virgin Media team help me with the following please?I recently renewed my home Phone/Broadband/TV package when a sales person rang me offering the same package I was on for more or less the same price, she also promised I would get...
