How to report a critical illness for a Virgin Media account holder
You may need to report a critical illness to a Virgin Media account holder and if you do, we are here to help.
How to let us know if the account holder has died
We know that this will be a difficult time, so we want to make the process of making any account changes as simple and efficient as possible.
Login to Your Account, forgotten username, password
Learn how to login to Your Account or if you've forgotten your login details you can track these down.
Making a mobile bill payment online
Topping up, making a payment and seeing your bill is easy online. You can view all your recent payments too. Watch our helpful video and see how.
Inserting your Nano SIM using a Micro or Standard Adaptor
Watch Melissa show you how to correctly insert your nano SIM in your new mobile phone using a SIM adaptor.