Credit Agreement - Security Key and Reference Number

[marcrogers]

Hi

My SIM cards have all moved to O2 but I still have one handset with Virgin Mobile. I have lost my credit agreement reference number and the security key needed to pay off and view how much is left of the credit agreement.

Is there ANY way to retrieve the key/credit agreement number? Live Chat has been unhelpful with this issue.

Thanks,

Marc

[Molly_T]

Hi Marc 👋 Welcome to the community forum! Thank you for posting to let us know about your concerns with accessing your credit agreement information. 

We will need to confirm a few details via PM so we can re-send this information back out to you.

You can then access the portal via 👉 Loan agreement portal

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Bex1984]

Hi Molly

im having the same problem trying to find my

details to login to the portal. Please could you pm me too to try and sort them. 

thank you 

[Molly_T]

Hi Bex1984 👋

Thank you for joining the thread and posting! Sorry to hear you also need some help in accessing the portal. 
I will send you a PM now to confirm the details needed so I can help re-send any login information via email. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

[mm1987]

I am also having the same problems. I cannot find my security key on my email.

I've also been unable to speak to a human about paying off my Virgin Mobile handset loan early.

Please can someone help?

[Lee_R]

Hi @mm1987 thanks for posting and welcome to our community.

Sorry to hear you've not been able to obtain your security key. And sorry for any inconvenience this may causing you. I would like to help you resolve this. To enable me to do so, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lhall80]

I also need some help locating the agreement information.. can you supply me with mine?

[Ashleigh_C]

Hi there @Lhall80 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue and unable to locate your credit agreement, let me get a private message sent across and we will take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.