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Credit Agreement - Security Key and Reference Number

marcrogers
Joining in

Hi

My SIM cards have all moved to O2 but I still have one handset with Virgin Mobile. I have lost my credit agreement reference number and the security key needed to pay off and view how much is left of the credit agreement.

Is there ANY way to retrieve the key/credit agreement number? Live Chat has been unhelpful with this issue.

Thanks,

Marc

3 REPLIES 3

Molly_T
Forum Team
Forum Team

Hi Marc 👋 Welcome to the community forum! Thank you for posting to let us know about your concerns with accessing your credit agreement information. 

We will need to confirm a few details via PM so we can re-send this information back out to you.

You can then access the portal via 👉 Loan agreement portal

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly

Hi Molly

 

im having the same problem trying to find my

details to login to the portal. Please could you pm me too to try and sort them. 

thank you 

Hi Bex1984 👋

Thank you for joining the thread and posting! Sorry to hear you also need some help in accessing the portal. 
I will send you a PM now to confirm the details needed so I can help re-send any login information via email. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly