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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Phone contacts changing format

Hi,I joined virgin mobile recently (iPhone 12 mini) and the day my switch happened, all my contacts changed to Belgium formatting. I do not have access to the sim applications setting as previously mentioned on the forum and the only fix that works i...

My Virgin O2 Migration

Hello I currently have two sim only deals with Virgin they have been out of contract for years so I could just cancel them but before I do can somebody tell me why I am paying 2 x £12.23 and presume would keep on paying after the migration to O2 when...

sick-as by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! Can't receive Calls or Texts on network

Since the 17th May my phones has been unable to receive calls or texts. I'm able to call out from my phone and send texts but anyone who calls me get sent to a this number is not available and texts just bounce. I've gone over all the "help" guilds V...

Connect App won't connect to Hub 5!

I e had my Hub 5 for over a day now and the app won't connect to the router despite being able to access the router via WiFi, lan. Can access the admin portal etc too, fine.The app just says Hub installing, but seems to just time out. Have uninstalle...

O2 migration - WiFi Calling -Sony Xperia.

HiHad an email about migration to O2.We are due to visit someone with a poor signal. My wife’s iPhone could use WiFi calling but not my Sony Xperia.It appears O2 supports WiFi calling on Sony phones but only those with O2 branded operating systems.So...

Lost Credit agreement security key/o2 move

Hi there,As many other seem to have the same issue, I cant find my security key to access my credit agreement and cant find another way to get in contact with out ringing which I dont like to do and phone calls peak my anxiety.Ive checked all my emai...

Potentially Split Port?

Hello Virgin Media CommunityI am trying to figure out if there is a issue of a potential Split Port. The number I wanted to port over is from Sky mobile.Now the SIM with the temporary number is activate successfully and everything works perfectly but...

H- by Joining in
  • 3 replies
  • 0 kudos

Resolved! Voicemail Notification But No Voicemail!

Not sure if this is a Virgin issue or iPhone issue but I keep getting push notifications saying I have a new voicemail but I don’t. The red dot notification is also on the phone icon but that doesn’t bother me, it’s just the actual notification that’...

zoebooth by Tuning in
  • 24 replies
  • 0 kudos

Mobile phone scam

I received a iPhone and Virgin SIM card by courier Yodel with no other documentation.I haven’t ordered a phone and have never had a contract with Virgin.  I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collec...

Str33t by Joining in
  • 1 replies
  • 0 kudos