since aug 23 we have had no skysports mix, every other channel is fine, attempted to contact virgin through land line, no good as only options are all about paying the bill. go on line and chat to a person, on average on hold for 4 to 5 hours each ...
As a loyal (20+ years) customer, I can honestly say in the last couple of months I have never received such a poor service from VM. Our internet became intermittent, we have had engineers, 4 modems and finally told the cable wasn't good enough for th...
Hi @Reece_MH,Just curious to see what / if this issue got fixed. It seems quite common and I’m having the same issue myself, so would be interested in the resolution.Thanks.
I've briefly read the automatic compensation policy that only relates to broadband and phone service interruptions, I just wanted to double check if nothing is given through another way when it happens to the TV service.So far, I am day 3 of having m...
I have lost all the sky HD channels I used get and discovery science, nat geo, nickelodeon etc. I've had these since 2008 and haven't changed my package. Nor do I want to money into Rupert Murdoch's pockets. Do I have to do that or can someone at VM ...
My TiVo box keeps going crazy as per attached picture. Generally requires two reboots to fix. Happens multiple times a month. Very frustrating. My guess is I need a new box?
I've given up on my remote and ordered a new one online. While it comes are there instructions anywhere for how to use the Tivo2 box without one. I can navigate the menu but not stop/pause/play/forward/rewind when watching anything. Ideas? I have no ...
Hi Japitts - not OP but you seem to know this stuff.If I have a TIVO box which is 9 years old and is unbearably slow, i.e menus take 30 seconds per push. Would this be considered a fault and then get an upgrade?
Can't use the straightforward TV channels on either of the boxes today, have rebooted after conversation with helpline, to no avail, on service status online there appears to be a major problem in NW London, when I called VM they said my box must be...
Picture keeps distorting and comes up with channel failure every 30mins since Friday rang VM today kept getting asked if cables are all in, I did say yes but wasn’t believed I asked for and engineer but was told couldn’t send one. I am now tied in to...
