TiVo picture breaking up - again.

[Ashburnian]

The picture on my TV using a Tivo box is constantly breaking up/pixelating. This happens on all channels, I had this problem once before and it was sorted I think remotely. Anyone know if it’s a common TiVo problem as it makes some programmes unwatchable. Have tried a reboot which has not helped.

[roy247 · Accepted solution]

You might need an engineer visit to check your signal levels or the box.  You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

[japitts]

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@Ashburnian wrote:

The picture on my TV is constantly pixelating. ....it was sorted I think remotely.

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Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up - it's rarely something that can be permanently resolved remotely.

Faulty TiVo's are now replaced as a matter of course, with V6. Same software but a much newer box with better hardware - providing you have VM home broadband.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[John_GS]

Hi @Ashburnian 

Thanks for posting and welcome back to the community. Sorry to hear of the TV issues. I'll send you a PM now to assist further.

Best wishes.

[japitts]

Received via PM from user, but posting in the open for everyone's benefit.."Thanks for responding on this subject it now looks as if the problem has been resolved remotely, I have also been offered a free upgrade to a V6 box so need to consider the pros and cons. I understand the V6 operates on wi fi only which hopefully would be ok as I have vm pods installed. I also have a 4k tv. Any thoughts if this is worth doing."

1: If you have an underlying signal fault, it can only be resolved by "boots on the ground", not remotely - this is quite likely to return sooner or later.

2: The V6 is an upgrade from a TiVo in every sense. It still needs the same co-ax connection for your live TV feed as your TiVo. The reference to WiFi is probably coming from the internet connection - the TiVo has this built-in, whereas the V6 needs a connection to your VM home-hub. Ethernet cable is always recommended if possible, but reliable wireless can suffice.

It has 6 recording tuners rather than the TiVo's 3, supports 4K/UHD, has more in-built apps than the TiVo, and is generally much quicker in overall operation. If VM are offering you a swapout to V6, bite their hands off!!

[Ashburnian]

Many thanks, your information is much appreciated.