TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

Resolved! TV GO Devices not registering

TV Go seems to have forgotten all devices, when I went to register one PC using edge browser it just keep asking to register and used up allocation on monthly changes. The PC is not using a VPN, incognito and says it is allowing cookies. Any advice?

shtu123 by Joining in
  • 7 replies
  • 0 kudos

Resolved! Live TV Browser vs Windows TVGO APP

I have some info which may be usuful.I've had problems watching live TV with having to re-register my browser each time. A problem I've read on here repetedly.I have just tried to view VirginTVGo via Microsoft Edge. As expected I needed to register t...

On the go app

Updated IOS 17 for iPhone and now when I watch recordings on the go app when I pause a recording it mutes the sound and the show continues running. Any ideas? 

scr1310 by Joining in
  • 8 replies
  • 0 kudos

I have the same problem with my laptop i.e. I have reached the maximum devices I can register, although my laptop is listed and I am now locked out for another month.Any help would be very much appreciated.

TV Go App - registered devices not recognised

I've gone to watch the TV Go App on my laptop which was a registered device, but the app doesn't recognise it. When it prompts me to replace device, I do that and then I still get the same message about replacing an existing device. Having tried that...

H22 by Joining in
  • 1 replies
  • 0 kudos

Device change bug

The device change keeps bugging and hasn't allowed me to watch on pc this month, i did wait until the next month and it seems to have bugged and taken all of my device changes up unfortunately and weirdly did allow me to watch one channel.  Can we ge...

Problem accessing TVGO. Can't rest devices

 I had this problem over a year ago and after having it completely reset it worked. Now it's back again, I can't delete a device. And replacing is not working either. So I can't watch TVGO ? Any help appreciated.