TV GO App not loading on Windows 10 unless browser also open?

[Web-Junkie]

Yesterday my TV GO app suddenly stopped working? When I click the icon it doesn't do anything but Task Manager showed it had launched. Killed the Task and reloaded it still but still didn't run so I uninstalled it, went to the TV GO website and installed the App again when asked and then it worked!

But, today it won't load! Task Manager shows lots of MSEdge processes loading then they quit! Then I found out if I load Edge then run the TV GO App it will work? So now the App needs Edge loaded before it will work which seems pointless as you might as well use the website

Not had any Windows updates or Edge updates in the last few days and the App ran fine before without Edge running so can't see a reason for the App suddenly needing Edge to be running before it will work?

[Ashleigh_C]

Hi there @Web-Junkie 

Thank you so much for your post and welcome back to the community forums it's great to have you back. 

I am so sorry that you are facing this issue with TV Go, can I ask what device you are using or is this happening on multiple devices? 

[Web-Junkie]

It's a Dell Laptop running Windows 10 Pro 22H2 and It only affects this device! It was working fine a few days ago and as I mentioned, Windows / Edge have not done any automatic updates but the app will simply not run now unless Edge is running as well?

Even uninstalling/re-installing it still needs Edge running before the App will work?

There's not much on this laptop so might try 'Reset this PC' and restore it back to a vanilla windows and see if that sorts it out!!

[Web-Junkie]

So resetting Windows on the laptop worked, was able to install the App, login and watch TV (still missing the scroll bar in the app though!).

However, it's loaded today but now wants me to register the device? So why did it let me install/login/watch last night without wanting the device to be registered? I loaded it about 4 or 5 times last night to make sure it loaded and didn't need Edge running, but no request for the device to be registered came up?

[Adri_G]

Hi, Web-Junkie.
Thanks for the posts and updates provided and sorry to see some of the issues with our TV Go App at your Windows laptop are persisting, glad to see how we can help out.

Good to know your App is now working ok apart from the scroll bar not showing, in regard to this are you able to scroll down and view further menu options using the mouse and keyboard?

Also, have you registered the device so you don't get this message again?
Sorry as when a device is not registered it should give you the option to do this upon logging on, in general.
You may manage your registered devices here as well, let us know how you get on and if you need more help.

[Web-Junkie]

I've registered this laptop 3 times now, it shows as registered but then nags me the next day to register it again and now I don't have any changes left and only 1 slot for another dervice as I can't delete any?

[Web-Junkie]

Today I cannot use TV GO on my laptop, Maximum Devices Reached and cannot replace a device, so I can't watch TV any more.

Can someone look into this please as I don't want to be locked out tonight and over the weekend and miss the football matches I want to watch!

[Zoie_P]

Hi @Web-Junkie,

Thank you for your reply, I have tried to replicate the issue and I am unable to. I can however see if I can reset your devices. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 📩

Thanks,

Zoie

[Web-Junkie]

The devices have been reset so I registered the laptop Tuesday, but yesterday it wanted registering again so back to same problem, no idea what the issue is as I'm using the App not the browser?

[Steven_L]

Thanks for coming back to us Web-Junkie, I can see that you were in a private message conversation with one of my colleagues, if you could reply to the latest message they will be able to continue looking into this for you.

Kind Regards,

Steven_L