poor quality viewing of TNT sport on Virgin TV Go

[SkipperGerry]

TNT sport is very poor on my home computer. Other live channels are good. This has only ocured over the past 2 weeks.

[Daniel_Et]

Hi @SkipperGerry, thank you for your post.

We're sorry to hear about the problem you're having 😔

Are you experiencing the same issue on other devices? Also, have you tried different browsers on your home computer?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

[SkipperGerry]

Hi Daniel, I have no problem with my phone, only on my home computer.

I have tried to use the windows browser but have been unsuccessful. This may be due to my limited computer knowledge.

Other programmes on Virgin TV Go also seen 'clunky'.

Your help will be appreciated.

Gerry

[Steven_L]

Thanks for coming back to us SkipperGerry, is this happening, when you're connected to WiFi or via ethernet cable from your router? Have you tried to remove the application from your computer and re-add it?

Is it all of the TNT sports channels or just one in particular?

Kind Regards,

Steven_L

[SkipperGerry]

Hi Steven_L

My computer is connected via WiFi to the router. All programmes are jerky on TV Go however it is particularly noticeable on sport channels possibly due to the speed of movement.

I have searched my PC for the app to delete it but cannot find it. Is it somewhere in Google Chrome? I'm not very PC minded!!

Streaming BBC I Player, My5 etc is all ok.

Cheers Gerry

[Steven_L]

Thanks for coming back to us SkipperGerry, are you able to connect your computer to your hub via an ethernet cable, so that we can rule out if its the type of connection that is causing the issues. How do you access the application is it via your web browser or the TV GO application?

Kind Regards,

Steven_L

[SkipperGerry]

I am unable to run an ethernet cable to my computer.

I downloaded an app from Google play and use the icon on my start up screen.

A few weeks ago when I went on to TNT it asked me to register and it came up with the suggestion 'Google Chrome'. Don't know if that helps you.

Regards

Gerry

[Ayisha_B]

Do you notice poor quality viewing on any other streaming platforms such as Prime or Netflix?

[SkipperGerry]

Picture quality on Netflix is very good, though there can be some buffering at times.

[Alex_RM]

Morning SkipperGerry,

Can you confirm if you've tried signing into TVGo directly via a browser rather than the downloaded app? Does this make any difference?

Alex_Rm