Device limit reached

[Skipton30]

My device limit reached but only got my phone registered has been like this for over a year. Please help? 

[Matthew_ML]

Hey Skipton30, thank you for reaching out and I am sorry to hear this.

The device will get added everytime someone log  on so for example if you give your friends a login, if you've got a new phone or you login on a ipad for exampe

You should be able to manage it on there and delete any devices you don't use if not let us know and we can do this for you. Cheers 

[js2910]

Hi

I'm js2910 removed and have been trying to get the locked out 5 PC registrations on Virgin Go for the same PC reset due to a fault/ error in system.  Can you please help by resetting the registrations to allow me to watch Virgin Go again.

Thanks.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Molly_T]

Hi js2910 👋

Welcome back to the community! Thank you for posting. 

Sorry to hear about this issue with your device limit for TV GO! You can read more about how to use the App including troubleshooting steps and how to reset devices here 👉 How to use Virgin TV Go app | Virgin Media Help . 

Just to avoid any future issues too, its worth bearing in mind that you can only register 3 device swaps a month. Keep your cookies active in order to ensure this does not register the same device more than once. 

We can also manually reset the devices for you, following the confirmation of some account info via PM. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞