QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Move box from the loft

It took me ages to find my virgin box which was in the loft. I have had to connect the tv via Wi-Fi as the Ethernet cable will not reach 2 floors down and my phone is stuck in the loft. Can an engineer please move my box to a more convenient place do...

Shonalp by Joining in
  • 8 replies
  • 0 kudos

My Self Install Kit Hasnt Arrived !

My Self Install Kit Hasnt Arrived !i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need ...

Nate112 by Just joined
  • 1 replies
  • 0 kudos

Connecting cable from hub to TiVo box

  Just moved into a new house and received a self install kit from VM. The cable labelled “TV” that runs from the splitter to the Tv box does not fit into the port in back of TiVo box. I think I need a connector adapter. Can someone advise please , i...

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Wifi installation flashing green light

Hi there, I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue.I’ve just moved into a new flat and obviously made sure that virgin was compatible with the property (which they said it was) before buying it. But on...

OHurd by Joining in
  • 3 replies
  • 0 kudos


Hi , thanks for letting me in this group , I need some help before I have a nervous breakdown . many years ago VM installed 5 cables that go though my front yard wall ( not the wall on my house ) and up at a 45 degree angle into a VM cable box that i...

Broadband Installation delays

Hi all,I’ve had a couple of delays to my BB installation, which doesn’t give me much confidence it’ll be sorted on the latest date shared today. Here’s the timeline, please can someone give me some pointers about how best to address this with VM?orde...