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Don’t have white cable

Joining in



I recently switched from Vodafone to Virgin. When openreach installed fibre into my home they opened a whole new line from the pole and set up this white box. It has ran an Ethernet cable to my router to connect. Now my new Virgin router has this white cable. But my white box doesn’t support this. Only an Ethernet. Can I run it via an either net cable in the back of my new Virgin router through the phone ports at the top. Or do I need a completely new white box? 


Very Insightful Person
Very Insightful Person

What is the "white box" actually doing now? What exactly are you hoping it will do ?

Any connection to the internet has now to go through the VM hub. 

Phone connects via an adapter to one of the two ports on the back of the Hub.  The other 4 ports feed ethernet cable connections to all of your devices you want o connect.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service.

If you do not have a Virgin Media wall socket or cable, one will need to be installed.

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

Alessandro Volta

Your image shows an Openreach ONT. VM uses it own cables, not Openreach cables.

Most VM connections are via coaxial cable. A VM wall box might look something like this

styles, shapes and branding might vary.

Standard cut/paste answer to a missing VM socket query is .....

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A couple of past examples are in the images below

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.


I am shocked the OP is taking a VM service when there is an Openreach FTTP connection on the wall.

Alessandro Volta


- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Tuning in

As noted above, Virgin Media has their own infrastructure and is copper coax in most areas (fibre in a very few, but there's no benefit to fibre really, in most fibre markets they're still using DOCSIS on the fibre with RFoG and in the few with XGS-PON they give you a router that can't work in modem mode, and no better plans despite the more capable network). 

I'm curious what would convince you to switch from fibre back to a copper coax service (in most areas)?

Alessandro Volta

I'd very much like to hear the OP's reason for this. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Most people don't realise that VM use their own infrastructure.