QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Internet issues

My net has been very flakey all weekend, my battle.net application has been intermittantly dropping connection and world of warcraft is having in-game "online" issues with instances not found etc.This is 100% related to VM infrastructure, as when I s...

Resolved! Hub 5 upgrade

Hi all,im sure this has already been covered but, we are moving house at the end if this month and have an engineer booked for 19/05 (going to feel like forever with no wifi) as the property needs an engineer before virgin can send their signals or s...

Depper1 by Joining in
  • 2 replies
  • 0 kudos

Wall socket

Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much!

WhatsApp Image 2023-04-26 at 8.32.22 PM.jpeg

Resolved! Hub 5 & Virgin Media Connect App

I've used the Virgin Media Connect App (Android) for years with my Super Hub 3 without issue and it worked really well.I recently got "upgraded" to the Hub 5 and was told to use the Connect App to connect to the router and do a survey of my home to d...

Schmill by Dialled in
  • 22 replies
  • 0 kudos

Pre installation

Hiwe informed virgin media a month before moving house that we wanted to take the broadband with us. Fast track to just before our move date 25th March and we received a message to say it’s not possible to connect as pre installation work needs to be...