internet off. Got message this morning that virgin has activated new router. I still have old router connected. No internet. No wan ip address. If virgin have just switched off the old router without telling me THIS IS THE LAST STRAW!
I've moved into a new home and would like a VM connection, but when doing the online check, it's noted that it's unavailable on my semi-detached building. The sales team on the phone just say it's unavailable. However, checking every other home on th...
My net has been very flakey all weekend, my battle.net application has been intermittantly dropping connection and world of warcraft is having in-game "online" issues with instances not found etc.This is 100% related to VM infrastructure, as when I s...
Hi there, we’ve just received our Hub3 but the wire connecting the AC adapter to the wall plug seems to be missing. Please can someone help us!!
Hi all,im sure this has already been covered but, we are moving house at the end if this month and have an engineer booked for 19/05 (going to feel like forever with no wifi) as the property needs an engineer before virgin can send their signals or s...
Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much!
I've used the Virgin Media Connect App (Android) for years with my Super Hub 3 without issue and it worked really well.I recently got "upgraded" to the Hub 5 and was told to use the Connect App to connect to the router and do a survey of my home to d...
Hiwe informed virgin media a month before moving house that we wanted to take the broadband with us. Fast track to just before our move date 25th March and we received a message to say it’s not possible to connect as pre installation work needs to be...
Hi,I'm new Virgin user for broadband, the cable box outside is damaged/missing the cover. How/who do I contact to get a replacement?ThanksPhil
Each time signals drops in and out home phone rings - which is quite often at the moment and we have only been on virgin a week.
