QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Delay compensation entitlement

Morning,I was due to have fibre installed on the 19th, then rescheduled to the 22nd. Neither date happened.I was told when I ordered the line at the end of March that it would need to be pulled to the property. An engineer finally attended yesterday ...

Trouble setting up in new house

Just moved house - think I have correctly changed broadband TV etc. over. I can connect to my WiFi but nothing coming through. The Hub (type three) keeps cycling between 1) white power, green WiFi, red flashing internet 2) green flashing power and gr...

Hub 5 Flashing Red Light

Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red.On Virgin Media website says if i remember co...

New build house not serviceable?

Hi,I'm due to move into a new build house next week, which is a small development of 14 houses.Houses number 2 to 10 can order packages online but our house No.12 is showing not serviceable yet.I’ve spoken to the builders, who have reassured me that ...

Gaulty17 by Tuning in
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Resolved! Contract Start Date

My contract is meant to start on the 25th of April,But I don't want to to start until the middle of may. For some reason, there is no option to have the contract start at a later date, but would like the hardware to be installed as soon as possible s...