HiI’m not a VM customer however there is an external brown box on the property. Unfortunately this has been damaged and the cover is missing. As this is on a wall next to the pavement the loose wires could be a trip hazard. Please would it be poss...
Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents, added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...
Hi, I had Virgin 1gbit installed in July and it has been working great until Monday morning when it went down unexpectedly. I went through the troubleshooting steps on the website to no avail and booked an engineer for yesterday. The engineer turned ...
Hopefully I will remember the password at some point, but if I have to reset I don't remember if this also wipes all the settings I made like port forwarding etc?
Hi, I recently moved into a maisonette that previously used virgin, I don’t use virgin but it seems whoever has been here previously has but there have been a number of unnecessary wires connected. There are only 2 properties in this building so the ...
Good evening, I’ve recently had work done in my property and the contractors had removed a box from the wall (see left of picture) and torn the cable along the way, this is coming directly from the virgin media outlet on the wall(see right). I have n...
Hi, a couple of days ago we had someone come to our door to get us to sign up. I am an o2 customer so he got really happy and told me all the free stuff I’d get. He said he’d signed up multiple neighbours which could be true. I mentioned I had just s...
Interesting one and I need actual human help and not repeated lines from a script reading drone.The external and in house install are both done, drop cable in, line active, engineer telling me that a green light on my router means that there is in fa...
Hi Sorry to disturb you,I'm expecting delivery on the 1st December for my new equipment aka TV and broadband. It has not been a good start so far dealing with virgin media, I would have expected to receive notifications or emails from yourselves to s...
Could someone please contact to arrange to move my socket? I understand there will be a £25 charge. Thank you
