Good Evening,My broadband (1Gig) has been dropping out for over 4 months now and is progressively getting worse. I see the following errors on my log every day similar to these.30-08-2024 20:38:50 notice US profile assignment change. US Chan ID: 6; ...
I recently got an email to say I could upgrade to 1 Gig volt (M500 Volt) package for an extra £3 a month if I re-contract which I've taken, as it was the same price as what I paying before I downgraded at renewal few months ago. I've received the ne...
I may be just yelling into the void here, but I'm sick of going around in circles and being straight up lied to by Virgin, so I'm hoping someone can offer some advice.I have had no broadband service since the 20th June. It was working pretty much fla...
I have just had Virgin Broadband installed (Hub 5x) and I had planned to set my Virgin WiFi SSID and password to match my existing router, to avoid me having to go around MANY devices and entering new credentials.However, the password I had planned t...
Good evening, I have recently noticed some new fibre boxes on top of the telegraph poles down my street in Market Rasen, Lincolnshire, they have 'Upp broadband' labels on them.I visited the Upp broadband website and it says they have been taken over ...
HiWe need to widen access to our driveway and extend the dropped kerb. There’s a virgin Catv cover that we need to have permission to go over. Who do we contact about this? thanks
Hello, We have an issue with the old Virgin media box attached to the front facade of our house with cables above ground all exposed and loose and would like these removed. Could you please advise on what is the process for this. Thank you!
Dear all,im having my new virgin media installed next weekend in my flat with a IRS system. I’ve had a pre install visit and they took photos. The question I’m asking is on Monday I have Virgin turning up to replace my faceplate which I assume is ...
Currently on a 500mb Virgin fibre package with no other add ons. Was paying £34 and the contract was increasing to £67.Called & the best they could offer was £41 apparently so went ahead and cancelled. I have since had a call from retentions saying t...
My contract is up for renewal and looking to get a steer on a good price to aim for. My current contract is £21.77/ month (originally £20 with a mid contract % increase).
