QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

External brown box damaged

HiI’m not a VM customer however there is an external brown box on the property.  Unfortunately this has been damaged and the cover is missing.  As this is on a wall next to the pavement the loose wires could be a trip hazard.  Please would it be poss...

Resolved! Order placed but no confirmation

Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...

FHDur by Joining in
  • 12 replies
  • 0 kudos

Service down since Monday

Hi, I had Virgin 1gbit installed in July and it has been working great until Monday morning when it went down unexpectedly. I went through the troubleshooting steps on the website to no avail and booked an engineer for yesterday. The engineer turned ...

mby2j by Joining in
  • 9 replies
  • 0 kudos

Brown box and green cable

Hi, I recently moved into a maisonette that previously used virgin, I don’t use virgin but it seems whoever has been here previously has but there have been a number of unnecessary wires connected. There are only 2 properties in this building so the ...

FAD1963 by Joining in
  • 6 replies
  • 0 kudos

Is this genuine

Hi, a couple of days ago we had someone come to our door to get us to sign up. I am an o2 customer so he got really happy and told me all the free stuff I’d get. He said he’d signed up multiple neighbours which could be true. I mentioned I had just s...

Expecting delivery on 1st December

Hi Sorry to disturb you,I'm expecting delivery on the 1st December for my new equipment aka TV and broadband. It has not been a good start so far dealing with virgin media, I would have expected to receive notifications or emails from yourselves to s...

husky123 by Joining in
  • 4 replies
  • 0 kudos