Mike6688
On our wavelength
Joined 5 years ago
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Re: Intermittent Signal for 3 weeks
Just to update, I’ve ended my contract and gone with Sky/CityFibre who are installing in a few days. Unfortunately I can’t keep putting up with this issue working from home, especially as I work in mental health and my calls keep being disconnected as the internet cuts off hourly. Thank you for trying to help.Re: Intermittent Signal for 3 weeks
I’m still experiencing dropouts daily every few hours the same as before. Annoyingly, I also had a second engineer visit booked for this Saturday which seemed to get automatically cancelled after I got the message a fault had been fixed in the area. I’ve now had to re-book this for a week this Saturday as Virgin cancelled the first booking so I’m stuck with this issue for another week and probably longer. I’ve also raised a complaint due to the length of this issue a number of days ago and still not heard a response from the complaint (but i am aware to give 28 days for this).Re: Intermittent Signal for 3 weeks
The engineer said it is Hub 5’s that are connected to a certain area / connection. I think the engineer said if the Hub 5 is connected to CMT-8 (I might have got the exact name wrong but I’m sure it ended with a 8) in the area they keep disconnecting. He said the network team were aware and apparently changed something last Thursday - but there was still issues. He didn’t give me a fault reference. Again today I’ve had multiple disconnects which is cutting of video call with my patients.Re: Intermittent Signal for 3 weeks
Hi, an engineer has been, but the issue is still there and I was advised it’s an issue for hub 5 customers in my area and not known when it will be fixed. This is really affecting my work with patients with video calls dropping out all day. I can’t work or support my patients with constant dropouts.
