Hi,I ordered a self installation kit to be delivered on 21st September, which hasn’t been delivered yet.After multiple calls and delays, they said it will be delivered by 26th September but I haven’t received any tracking number.Nor do I have the wel...
Seem to be getting very big issues at the moment, especially on video calls for work when WFH. As I use modem mode been checking my AiMesh system as thought it was causing issues, but I have a 10GB backhaulk connection now between nodes, with no erro...
Good evening,I find purchasing from Virgin so frustrating. I am trying to set up a new contract for my son through referral which state we both receive £50. I am an existing Virgin Media customer and am looking for a student deal (my son is at univ...
Why don’t you just send out a longer cable? We cant get out wifi router far enough away from the tv and into a good place to get Wi-Fi in our house - terrible service for 2 years because your cables are too short. Please send a longer one. Thank you....
Hi,I used the postcode checker and my house number isn’t available for broadband, but all of my other neighbours within my postcode and area have Vm available to them. I really want to use your broadband and think it’s a shame that you have missed ou...
Hi all, unfortunately I cannot find anywhere on the VM site about submitting a compliment - it's easier to complain I hope this is the best alternative place and will be noted.I just wanted to sing the praises of Amelia in your contact centre who wa...
Hey,I've recently accepted and received the Hub 4 as a free upgrade as my hub 3 is considered old...Given that I haven't received any letters or flatpack boxes, am I to assume that I just need to recycle the hub 3 myself ? Any Ideas ?
My hub 3 is showing a solid red light instead of a white light and it keeps dropping connection intermittently I’ve tried the pinhole reset and turning off and on but still showing solid red light is there anything I can do
Hi, I have been a Virgin Media customer for over a year now and recently moved home. Despite the VM website telling me that my new postcode was eligible to receive VM broadband, it turns out, VM has only recently became available on my new street.I r...
I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I will only be using one wall socket, so the other socket will have no co...
