QuickStart, set up and connections

Trouble with Virgin/Sales and install

I am having an issue with Virgin and has been a nightmare going back and forth with Virgin and Sky who is my current provider. Sales team at Virgin said everything is easy, but now it looks like it is not easy and Virgin have missed two sets of dates...

No service/outage issue with 5X Hub

Hi,I hope anyone can help. I had my virgin Broadband 1Gig with 5X hub installed on 24/04. It worked well for the first day but next day it says no service. The hun shows blue flashing light. I have called Virgin helpline so many times, they say there...

Cant get virgin in area

I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ?

Yet another Abysmal preinstall

My frustrations with Virgin Media as a company are mounting increasingly, and I'm now starting to look at alternative options,Due to an issue (that is now resolved) I have 2 appointments open for installation at my address,One was scheduled for the 3...

Router issues

I was onto support over a week ago as broadband disconnected around 22.00 pm I waited till the following morning the 22nd April to phone and complain as it was still off at 9am.finally got through to another team helper he ran the usual test router r...

Didn't receive a survey for technician feedback

I had my internet sevice installed yesterday but have yet to recieve an email link to the feedback survey. I've confirmed the contact details on my Virgin account are correct and double checked my spam folder too.Would it be possible for the email to...

Resolved! External junction box

Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?

Resolved! VM connect not connecting hub 4

I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...

New build has virgin media sockets but online says not in my area?

Im moving into a new build home in 2 days and there is a virgin box outside and sockets in various rooms. The developer said virgin media was installed and ready to go. However when i search online for deals it says its not in my area. ive been tryin...

Blueyonder email question

Speaking to Virgin customer service a few days ago, I was told that they were cutting the blueyonder email and that it would no longer work, but she couldn't give me a time frame for this. Does anyone here know? My wife and my father-in-law both have...

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