QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Everything going wrong

I have just joined Virgin. It has just been installed I my village. It has been a disaster. The engineer arrived to tell me he needed 3 hours. There is a chaos of wires as a result. I was promised 3 boosters as this is what I have on EE which I moved...

What wifi router do i get?

I have a hub 3 with broadband speed of 135Mbpsthe hub 3 uses wifi 2, i have about 7 devices in the house so should i get wifi 5 router or wifi 6need response quick as it is prime day today and tommorow so want to save money!thanksss

qazza by Just joined
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Missing VM round Wall Socket

Recently ordered M125 Fibre broadband. After address check it said I am eligible for Quick Start package. Received in the post VM router Nr 3. Setup guide advices to plug the cable in round wall socket which I do not have in my property.I have 18 mon...


Hub 4 not connecting

Hi. For the last two weeks i’m trying to connect to my Hub 4 and link to the Connect app.After several full resets nothing has changed: cannot connect to the hub via a browser either, after entering the password, I get a blank screen. The wifi gets b...

Evesos by Joining in
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