Hi, i have noticed other posts about this. My brown box was irreparably damaged by crashing bins and items that flew around in the recent storm. Is is possible to get this replaced by VM?
Hello support staff, I’d like some help. as you can probably tell by my username, I’m not impressed with Virgin as a company. I started an account with Virgin and there was a mismatch with the hubs that were sent. Your phone staff were unable to help...
I ordered virgin media on 30th of November with a promised delivery for the 4th of December… since then I had no sort of communication from VM or neither any sort of equipment delivered. Spoke with VM customer services and still no clear responses in...
My QuickStart kit was delivered today and I was just about to set it up and I noticed my coax cable is broken. How do I get a replacement? 
Hi, Is it possible to request a brown new cover for outside junction box? This has been missing for some time and the cables are exposed. Thanks in advance
The cover to my outside box has blown away in the storm and there is no sign of it. There isn't an option for this problem on the phone. Can someone help please?
Looks as though many people on this forum are currently in the same boat of not having their self-installation kit delivered on time and receiving little to no help from Virgin Media when it comes to a resolution other than false promises.I ordered m...
Was due to be delivered today but nothing has arrived, there had been no dispatch notification and no tracking?
Was interested to know if anyone who was promised a QuickStart Delivery within the last week has actually received their router yet? Router due for delivery today, twice I called at start of the week to re-direct this delivery to a different address ...
Hello, im about to move into a newbuild and noticed they have a virgin media box on the front of the new house, but my new address isnt showing on the system and webchat has been no help. Is there any chance im able to find out if im able to get it o...
