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Forum Posts

Self installation kit not delivered

Hi,I ordered a self installation kit to be delivered on 21st September, which hasn’t been delivered yet.After multiple calls and delays, they said it will be delivered by 26th September but I haven’t received any tracking number.Nor do I have the wel...

v4su by Joining in
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Resolved! Post RS Errors

Seem to be getting very big issues at the moment, especially on video calls for work when WFH. As I use modem mode been checking my AiMesh system as thought it was causing issues, but I have a 10GB backhaulk connection now between nodes, with no erro...

Screenshot 2023-09-26 090522.png

Student - New Customer

Good evening,I find purchasing from Virgin so frustrating.  I am trying to set up a new contract for my son through referral which state we both receive £50.  I am an existing Virgin Media customer and am looking for a student deal (my son is at univ...

Re: Splitter cable too short

Why don’t you just send out a longer cable? We cant get out wifi router far enough away from the tv and into a good place to get Wi-Fi in our house - terrible service for 2 years because your cables are too short. Please send a longer one. Thank you....

DrDX by Tuning in
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Hi all, unfortunately I cannot find anywhere on the VM site about submitting a compliment - it's easier to complain I hope this is the best alternative place and will be noted.I just wanted to sing the praises of Amelia in your contact centre who wa...

SulleyJ by Joining in
  • 3 replies
  • 3 kudos

Lights on hub

My hub 3 is showing a solid red light instead of a white light and it keeps dropping connection intermittently I’ve tried the pinhole reset and turning off and on but still showing solid red light  is there anything I can do

Rescheduled Installation

Hi, I have been a Virgin Media customer for over a year now and recently moved home. Despite the VM website telling me that my new postcode was eligible to receive VM broadband, it turns out, VM has only recently became available on my new street.I r...

lee0bv by Joining in
  • 1 replies
  • 0 kudos