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Forum Posts

New installation

Hi allDue to have M350 installed 28th March and it will be overhead and not underground. I have a pole right outside my back garden that currently provides Openreach.  As VM own there lines will they have to install a new cable from the telegraph pol...

What type of internet is it?

Hi.Just a quick question.Trying to set up a TP mesh system and it’s asking for what type of connection I have. The choices areDynamic, Pppoe, static, l2tp, pptp or ds lite.I’ve got the hub in modem mode & im not too tech savvy so don’t really know ho...

Dom1 by Tuning in
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Service Switch On in Newton (Chester)

Hi I have been checking the service coverage on a bi-weekly basis for the last few months. They laid the cable to the post that provides access to my property back in September 2023. We still don´t have access to VirginMedia. My current broadband con...

AlexGQ by Joining in
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  • 2 replies
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Resolved! Moving tv box

HiWe are going to be having some serious building work done and would like an engineer to fit a new tv connection box to a different room before building work begins. Could you advise please on costing. 

Suefezz by Joining in
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  • 1 replies
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Delayed Installation

I just joined Virgin Media Broadband on Tuesday 6th of Feb and already really unhappy and frustrated VM customer service and it’s making me question my choice to choose Virgin Media Broadband!    Original date of when Technician is due to come out wa...

K232F by Joining in
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  • 9 replies
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Resolved! Missing cable box cover

Our external cable box cover is missing and I need to arrange a replacement as the cables are exposed to the rain. I can’t find anything online to help or get through to a human on the phone so posting here in hopes a support person can help me resol...

Cablebox by Joining in
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  • 7 replies
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Omnibox Cover

 Hi,My outdoor cable box was damaged during a storm a few months ago. I’ve not had a chance to get this resolved until now. How do I go about getting the box replaced? Is this something I pay for? Picture attached, it might even be I need to just rea...

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Hw1996 by Joining in
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  • 1 replies
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