Recent DiscussionsEntry point move How do I get the entry point moved at my house? Coaxial extension Is it possible for virgin to send me a coaxial extension? Mine is abit short and I'd like to have it off the floor. Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Damaged Omnibox Sun bleaching over time and recent high winds (15/09/2025) have caused the front of the omnibox to come off. Tried to re-position it but have noticed cracks on the top side which is causing instabili...VM Fibre Casing into the Home Since 2006 we've had VM Fibre already installed in our home, however with great concern there is no casing surrenting the fibre cable many years ago, I asked Vm to get an engineer to replace this, w...Quick start kit Hi all ive had my quick start kit delivered yesterday. I've plugged the hub 3 in and left it for 2 hours . I come home with a white light on check wifi with my phone say no Internet. I used the on...Missing isolater cable In just received my package and it’s missing the isolater cable, can I just buy a random one or does it have to be specifically a virgin one. I’m a second year university student and I’ve just moved ...Live chat is sending me to the faults team I am also having this issue. Live chat is sending me to the faults team, ring them and they activate it but still not working. Account is showing as closed online. I’ve been without internet for a we...Moving home, no service Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my stree...Switch to Gig1 Volt speed boost with One-off costs (Set-up fee £35) for Hub 5 Hello all, I'm using VM almost 4 years. I'm decide to upgrade the speed from 350M to Gig1 as the kids doing streaming, gaming and video call. Is it possible to waive the One-off costs (Set-up fee...
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