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Forum Posts

Moving a Router

Hi there,I know this has been posted before but all of the previous threads say to start a new conversation, so here it is.I need to get my router moved from an upstairs bedroom to downstairs in the hall.I see there is a £25 charge for doing this - I...

tisme2 by Joining in
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Resolved! Automatic compensation

Hi my installation was delayed by virgin .. they actually guaranteed me that it's wouldn't be delayed on the phone theni got an email 10 minutes later advising it had been moved 3 weeks .On enquiring o was advised I would get automatic compensation (...

Virgin stream box

Hello, I have a Virgin Stream box, and I didn't have any problems with it until I decided to move it to the other side of my house and connect it via a Wi-Fi repeater. I have a GL-SFT1200 Wi-Fi repeater, and I can see the SSID of the repeater on all ...

mikvel by Joining in
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Moving TV360 to Prior VM Point

Hi - recently moved house and where the previous owners VM installation was didn't suit and we had ours installed in a different room. Now, we've decided we would like to use the original location! FYI - our new install appears to come from the origi...

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Absolute Nightmare!

Hi,I recently switched providers on August 18th to VM, very helpful sales team sold me the package within 20 minutes no issues.Since then I’ve just had the pre-pull team install the outside cables and my install date pushed back 3 times and it’s now ...

Spennie by Joining in
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