QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! cabling

Hello, i have moved into a property that previously had virgin, the cable from the street goes to my outside wall to a damaged box and ended thereI have put on a new box and and put a conduit thru the wall ready for internal cables I have enquired wi...

roberto7 by Tuning in
  • 4 replies
  • 0 kudos

Hub 5 stuck in reboot loop

I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??Hub 5 is currently stuck in a loop...

john1san by Just joined
  • 1 replies
  • 0 kudos

Missing Isolator Cable

We ordered a Hub 5 that arrived today but was missing the isolator cable needed to plug the router into the Virgin receiver. In the quickstart kit it said that the hub, power supply and isolator cable would be included. I have tried to ring VIrgin cu...

willhr by Joining in
  • 1 replies
  • 0 kudos

Location and colour of outside box

Hello,We've just had the pre-install work done outside our house. We caught the engineer just as we were going out and he told us what he'd be doing - running a cable from a nearby telephone pole, which was fine. I asked if we could have it round the...

BigBrand by Joining in
  • 3 replies
  • 0 kudos

Blocked Driveway!

Last Wednesday roadworks were carried out on my road and pavements were also dug up to install Virgin fibre in the area. Some work was done on the day, but since then, nobody has been back and there are holes and barriers including across my driveway...

Ashlea1 by Just joined
  • 6 replies
  • 0 kudos