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WiFi connected but no internet after install for 3 days

Chrisy5
Joining in

on ‎10-10-2024 19:06

Had my install done 3 days ago and the light on the router is still flashing Blue, tried reset tried unplugging tried waiting but still flashing blue. 
When I speak to CS, they say it’s connected and to wait another 24 hours. 
I think the issue is with the router.

 

can anyone help ? 

thanks 

Chris 

0 Kudos
2 REPLIES 2

Chrisy5
Joining in
In response to Rosebush18

on ‎10-10-2024 20:03

install by engineer visit. 

Sabrina_B
Forum Team
Forum Team
In response to Chrisy5

on ‎13-10-2024 10:40

Hi @Chrisy5 👋.

Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with a Blue light on your Hub. Can we ask, have you been able to get this resolved since your post, I have sent you a private message should you need further assistance.

You will find the private message under the envelope on the top right of your screen if you are using a mobile device it will be located under the little person icon in the same location.

Sabrina 

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