QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Ethernet Ports don’t work

Hi all, I joined virgin yesterday and have the HUB 5. Wi-Fi is settling okay but none of the Ethernet ports on the hub are working. I need to use Ethernet connection to control my central heating. I have tried resetting the hub 3 times now but nothin...

Old telewest box

 Hello, does anyone know if I can connect my quick start kit with what I have currently in the wall? I’ve got the kit and have tried a few of the sockets but haven’t had any luck. I just keep seeing all the lights green on my box. I don’t want to cal...

Aymeayme by Joining in
  • 7 replies
  • 0 kudos

Resolved! Removal of virgin box

Hello,I have called virgin 6 times since April and have been told someone will ring me back.I have moved in to a new home, the virgin box outside the house is hanging off. I have a child around and need this box removed.I am not a virgin customer, an...

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Need wall socket moved

I've tried calling to have this sorted, but keep getting disconnected. I need my internal wall socket moved, as the engineer installed it right where my radiator is about to be installed. Please advise.

JoeC66 by Joining in
  • 6 replies
  • 0 kudos