Hello, I ordered a starter pack a couple of days ago for a house I'm soon moving into. The delivery date is prior to when I will move in, so I need to change the delivery address. I've seen you can change this in your Virgin account but in my Virgin ...
Hi there, we are having a very stressful issue - please can someone help us urgently? I’ve called the sales team six times over the last few weeks and keep getting a different answer. We completed on a new build in October, Virgin are the only and co...
I recently moved into my new refurbished home in Windsor where I was told Virgin Media is present on site. I had an engineer come around yesterday (24 Oct) to connect my TV and broadband services, however he spoke to some of the builders on site who...
Hi all,I've just moved and have taken my router with me. I have been on the phone to customer service today and asked if I could set up myself. In my property there is a coaxial cable of some kind coming through the wall that connects to my Hub 3. I'...
Hi all, I joined virgin yesterday and have the HUB 5. Wi-Fi is settling okay but none of the Ethernet ports on the hub are working. I need to use Ethernet connection to control my central heating. I have tried resetting the hub 3 times now but nothin...
 Hello, does anyone know if I can connect my quick start kit with what I have currently in the wall? I’ve got the kit and have tried a few of the sockets but haven’t had any luck. I just keep seeing all the lights green on my box. I don’t want to cal...
Hello,I have called virgin 6 times since April and have been told someone will ring me back.I have moved in to a new home, the virgin box outside the house is hanging off. I have a child around and need this box removed.I am not a virgin customer, an...
I've tried calling to have this sorted, but keep getting disconnected. I need my internal wall socket moved, as the engineer installed it right where my radiator is about to be installed. Please advise.
HI, My external Omnibox is 20+ years old and will not close properly. Please contact me to arrange an engineer visit for a replacement.
Thanks again folks for any advice given as new to Virgin Media. My heads about to explode. I need to buy a cable to connect BT Advanced phone docking station to my new Virgin Hub. Under docking station looks like RJ11. Is it better to connect this di...
