Issue switching over

[dovunru2]

Just switching over to another provider and put in current landline number (note I don't actually use a landline, phone is in a drawer somewhere). However it's telling me it can't complete the request. Unsure if issue is with landline or current provider (VM) or what. I'm not fussed about keeping the number and can change it but wondering what the issue is There's a number I can call but thought I'd ask here first. Thanks

[Client62]

Number porting does appear to still be a murky business & worse VM are notorious for taking months to process number porting requests during which time you will still be paying for the VM bundle - just to keep that old unloved number available.

If you really do not care about the old VM land line number, I would opt for a new phone number to keep the installation of the new services as simple as possible for the next provider.

[Kath_P]

Hi dovunru2, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've decided to leave Virgin Media but are having issues with a number port. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[jpeg1]

I ported the phone number to an independent VOIP provider, during the 30 days notice period.  No problem at all.