Useless
Two visits by installers , one problem fixed but still waiting for original installation to be completed 6 weeks later . Told would be booked in by both but nothing ever is , no point phoning virgin they never answer .
Forum Posts
Wrong cable sent in quick start pack
I have been sent a push cable for broadband but the back of the hub is a screw fit. My old cable can attach to it and give me broadband but TV will not work as I can't plug in both the hub and TV box at the same time, as there is only one cable comin...
Resolved! Student - New Customer
Good evening,I find purchasing from Virgin so frustrating. I am trying to set up a new contract for my son through referral which state we both receive £50. I am an existing Virgin Media customer and am looking for a student deal (my son is at univ...
I have recently ordered my Virgin media broadband and received a gone away form I would l
I have recently ordered my Virgin media broadband and received a gone away form I would l like to know if the broadband will still arrive on the delivery date sent to me in the confirmation email.
Urgently need to cancel pre-install and contract... Going around in circles!!! Any advice, please?
Hi there. I've just bought a property, moving in over the next couple of weeks. I thought getting VM installed would be a good idea given the internet speeds. Silly me! I can't even speak to anyone BEFORE it's installed - I keep getting cut off, give...
Help, please
Hi all, started the set ypof my new router YESTERDAY. Been flashing green ever since! Only have a solid green Wi-Fi symbol. Please can someone advise, have been waiting for a reply on the ‘live chat’ all day. Working from home and need the internet A...
Technician didn’t turn up.
I’m without broadband connection since last Thursday night, today Monday, I was supposed to have a technician visit which didn’t turn up where I even took a day off work to be waiting for him. I went to check my appointment schedule and it was resche...
Self Install of Gig1 (SH5) - Do I still need the old 15dB Attenuator?
So I had been on 500mb broadband for a while with the Super Hub 3 with little to no issues… Last month I received an email that I was being upgraded to the Gig1 Fiber as I’m a volt customer. However a SH5 would have to be sent out due to the SH3 not ...
Kit not delivered.
Today, I was expecting a self-installation kit to be delivered by Yodel. However, things took an unexpected turn. About halfway into the two-hour delivery window, I checked the live tracker, only to find an update stating, "Sorry we couldn't deliver ...
Hub connection
Hi I have just changed over to virgin broadband from sky. Checked showed I didn't need an engineer and hub has arrived today..I then realised there isn't am actual virgin connection box. I have one outside on wall and there was a white plastic panel ...
