Good evening,
I find purchasing from Virgin so frustrating. I am trying to set up a new contract for my son through referral which state we both receive £50. I am an existing Virgin Media customer and am looking for a student deal (my son is at university). Looking at the M125 deal for £26.99/month over 12 months. Virgin state there is broadband already at the postcode given and after selecting the above plan (no set up fee), I select continue and it says I am eligible for a self installation pack. On querying through Virgin Chat as to how do I connect the hub when there is no visual Virgin connection ports in the flat, I was told there would be a £30 installation fee as an engineer would need to attend. I was told that if it was a new installation then there would be no fee, but I explained it was a new installation!
I queried as to why a £30 fee was required and was told there was already an installation at my son’s flat (which is not the case). We have even sought permission from the landlord to have Virgin Media installed. I think the issue is because there are about 60 odd flats at the address listed as 24 S——- Road and if just one flat has Virgin then any other flat requesting an install, Virgin view it as if there is already an existing installation.
So my question is, how do I go about getting Virgin Media installed at my university son’s flat through my referral, both getting £50 and getting the free install?
Any advice would be appreciated as talking to someone in the sales department (difficult to understand as their English wasn’t too clear) was impossible and Live Chat experience wasn’t great either.
Many thanks.
