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Wrong cable sent in quick start pack

SKMNO
Joining in

I have been sent a push cable for broadband but the back of the hub is a screw fit. My old cable can attach to it and give me broadband but TV will not work as I can't plug in both the hub and TV box at the same time, as there is only one cable coming from the wall socket which is a screw connection. If i attach it to the split cable i can only plug the tv box in, as the hub has a screw fit and the broadband is a plug!! If there is some kind of adapter I can buy instead of waiting for VM to send something out that would be ideal. Seems silly they would send a cable that can't fit the router?? Am I missing something here?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

The new cables are all push fit.  It should push over the screw connection on the Hubs and the Wall Sockets.  Just line it up and give it a shove.  They are designed to be a "tight" fit.

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Ashleigh_C
Forum Team
Forum Team

Hi there @SKMNO 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your recent install, can I ask how things are looking since your last post? Were you able to try what Adduxi has advised?