Hi I have just changed over to virgin broadband from sky. Checked showed I didn't need an engineer and hub has arrived today..I then realised there isn't am actual virgin connection box. I have one outside on wall and there was a white plastic panel covering hole on inside wall in which i found a splitter on a wire coming in. I've tried connecting hub up to this, all switched on but connect app can't find me. Do I need a virgin wall socket or should it work connecting directly to wire. There is a splitter on wire sp connected to one side of that as if I remove that i have male to male connections .
