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I have recently ordered my Virgin media broadband and received a gone away form I would l

Ibrahim_khan656
Just joined

I have recently ordered my Virgin media broadband and received a gone away form I would l like to know if the broadband will still arrive on the delivery date sent to me in the confirmation email.

1 REPLY 1

VM-Jon
Problem sorter

Hi @Ibrahim_khan656 

Thank you for reaching out to us here, welcome to the community.

A gone away form generally means there is already an active account at the property that needs to be closed before a new one can be created. This can delay an order however there are also things we may be able to do to speed things along for you. I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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