on 23-08-2023 16:05
Still waiting for vm pre pull to come out, had one guy come and have a look and left 5 mins later. Then had 3 guys come, stood around for 5 mins, took the pedestrian fencing **bleep** out and then packed up and left. Anyone know what the purple ducting is for?? The first guy said he ain’t got a clue.
on 23-08-2023 17:14
There is this guide to duct colours but I am none the wiser in your case.
on 23-08-2023 19:23
Is this a new build? If so the developer should know. It may be an Alt-Net?
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on 23-08-2023 21:02
Purple might be Cityfibre, have you checked on their site?
23-08-2023 22:33 - edited 23-08-2023 22:34
Plenty of choices for telecoms conduits inc. grey, white, green, black, purple in the document below (page 6)
http://streetworks.org.uk/wp-content/uploads/2018/11/VOL-1-reviewed.pdf
In the pic it looks like Openreach gets grey, two white VM coax cables look like they are hanging above the purple and a piece of black flexible conduit for A N Other over the green
Of course, the VM cables from the wall might have possibly been meant to go over green which, if so, will result in some interesting wall box and wiring confusion trying to make that look neat on the outside!
on 26-08-2023 15:51
Hi @Bigrich89, thank you for your post and welcome to the Virgin Media Community.
We're sorry to hear about the situation you find yourself in 😔
Have you tried following the advice provided and have you received any updates on the matter since you posted?
Please pop back to us at your earliest convenience.
Regards,
Daniel
on 07-09-2023 17:09
Now pushed back to the 8th October, been given the old council work permits excuse. Also why is sit so hard to cancel now that I don’t want to wait?
on 07-09-2023 17:33
Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...
on 09-09-2023 17:36
Hey @Bigrich89,
Thanks for getting back to us, sorry to see you have been delayed again and are wanting to cancel, were you able to go about arranging a cancellation via our system?
Joe
on 04-10-2023 10:34
So should be getting installed this Saturday, not getting my hopes up as twice virgin have called me this week to confirm the appointment, and told me the pull through was due to happen that day. 2 houses at the end of the street have had the pull through and they moved in after I did. Just waiting for the inevitable email to say it’s delayed again. At which point I will make sure it’s cancelled as I won’t be able to cancel my sky subscription