QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

HUB not delivered

Hi, I was expected to receive my quick start kit yesterday 9/9/23 so I could get the ball rolling for my WiFi. I have received nothing and because I don’t have an account number yet I can’t ring through to customer services to get this issue sorted. ...

Jesshun1 by Joining in
  • 3 replies
  • 0 kudos

Installation Date Frustration

Hi,My install date is down as the 21st September, had the engineers come out earlier unexpectedly and installed all of the cabling outside etc and the engineer said it's worth calling and moving the date to be earlier as they could even come tomorrow...

Matrix07 by Settling in
  • 3 replies
  • 0 kudos

Installation changed

I’ve sign up with virgin nearly a month ago, I was given a date for the installation, and now all of the sudden has been postponed by a month, I cannot wait this long, as I need connection to work. Either this can be solved earlier or I’ll have to ca...

Marcost by Joining in
  • 4 replies
  • 0 kudos

Hub 3 just not working

We recently got a Virgin Media Hub 3. We tried to set it up on Friday of last week. It supposedly has been 'set up' the lights showing correctly and it is possible to connect to the hub with devices. However, once connected to the Hub there is absolu...

evstok by Joining in
  • 1 replies
  • 0 kudos

Register account

Hi, I have had broadband installed over the weekend, up and running but I cannot register my account, it says the password cannot be registered. Over the phone I was told that it would work as soon as the service is active but the problem is still th...

Delay disconnection date

Hi all, Can someone please help me from Virgin. I want my disconnection date to be updated to 6th October 2023. Live chat told me they updated it and would send confirmation but had a feeling this would not be updated. Upon checking and being promise...

Return kit

Hello, I apologise if this is the wrong forum but I wasn’t sure where this would be applicable. I recently moved out of my previous home and cancelled virgin broadband, now that I’m officially out virgin are requesting that I send back the kit. I do ...

Ash1407 by Just joined
  • 1 replies
  • 0 kudos

Resolved! Can't start new broadband connection

I'm trying to start a new virgin connection in a new house.  The previous owners also used virgin and their broadband worked just fine until last Wednesday.  We moved in on Thursday and got the kit (Hub 3) on Friday.The box is installed and looks OK ...

sacambs by Joining in
  • 4 replies
  • 0 kudos