Recent DiscussionsWhat should we expect in the Virgin Media external wall brown box I recently purchased a house in Haringey, London and requested the Gigabit Broadband package from Virgin Media. After following the guide and install the router, I didn't manage to have any internet....HELP: Charged twice for one bill period Dear Virgin Media Team, My first bill period is from 24 September to 23 November, and the payment date is 3rd November 2025. However, I've already made a payment much earlier (14th October) and ev...Shambolic onboarding - help requested I am in the process of moving both my broadband and two mobiles from Vodafone to VirginMedia O2, and am encountering multiple frustrations. My order was placed on 9 October and the broadband was (suc...SolvedMoving router downstairs Our router was installed in a bedroom upstairs which I used as an office along with 2 telephone junctions boxes. Having been retired for a few years (and before getting the hall and stairs decorated)...SolvedAm I being scammed by VM? 6 months or so ago I recieved a virgin media hub box, despite having never asked for one. It was addressed to somebody else. I called up virgin media (nigh on impossible without an account number!)...New request to move cable entry point Hi I'd like to arrange the movement of the cable entry point into the house. I'm aware there is a £25 charge. Can somebody please assist in getting this booked in? Thanks Longer coaxial cable Hi how can I get hold of a longer coaxial cable for my VM router? 2 External Engineers no show to fix line damaged by BT I've now been 5 days without internet. An external engineer was meant to attend last night but didn't show. Phoned to chase and was told they'd be out before 1 today. Still haven't shown up to the ca...Need connections covered with box Hi Wondering if anyone from Virgin themselves can help please? I live in house converted to 3 flats and our one of the connections aren't covered at all so exposed to the elements. One set of co...Hub set up- cables Hi all, I have just recieved my self install parcel and trying to set up the hub, however I keep getting the green flashing light. I have checked the cables and they are in as far as they wil...
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