cancel
Showing results for 
Search instead for 
Did you mean: 

Yodel and the non delivery

DavieA153
Joining in

Why Virgin Media still use Yodel as a delivery partner I don't know. 

3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Now they are saying to wait 48 hours as they will have to "search the depot" for it. 

Spoke to Virgin about it, they said they would get back to me. Not holding out much hope this will ever arrive. 

4 REPLIES 4

carl_pearce
Community elder

Yodel is probably a cheaper contract than others...

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @DavieA153,

Welcome back to the Community Forums and thanks for the post.

I'm sorry to hear about your issue with your delivery and having it not arrive when expected, I can see you have spoken to our team since making this post, were they able to help further with your query?

Joe

No, 2 phones calls yesterday seems to have made the situation worse. I still don't know what is going on. 

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @DavieA153,

Sorry to hear this was not resolved via your contact with us, I would be happy to go about looking into this further with you if it is something you would like me to do, if so let me know.

Joe