on 14-03-2023 13:23
14-03-2023 13:32 - edited 14-03-2023 13:32
The Hub 3 belongs to VM and they will expect it to be returned.
Either it will be collected or VM will ask for it to be posted back.
Folks have been billed for the failure to return retired Hubs
on 14-03-2023 15:26
Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled...
I'm a moderator/staff could pick this up and follow up, that would be great.
on 14-03-2023 15:27
on 16-03-2023 15:36
Hello Mathius,
Thanks for your post.
Regarding the Hub3 and returning it back to us.
We did used to charge for a non returned hub3, but from the 1st of March, we just ask the customer to recycle this in an environmentally friendly way.
Hope that answers your question.
Gareth_L
on 16-03-2023 15:52
on 16-03-2023 19:20
Im in the same boat here and was wondering how or when to return my old Hub 3.
I'll do the same and hold onto it incase.
on 19-03-2023 10:27
Hi @Redinade,
Thank you for your post and welcome back to our community forums. We're here to help.
You can see what equipment we'd like to have returned and how to go about returning it or recycling it here.
Thanks,
19-03-2023 11:15 - edited 19-03-2023 11:17
@Gareth_L @Zach_R
Why is Virginmedia not complying with the WEEE Regulations?
All distributors must:
on 29-07-2023 17:43
Hello, my old Hub 5 has just been replaced with a Hub 5 which I self installed. The leaflet inside the box said to go to virginmedia.com/recyclekit to find out what to do with the old Hub 3. I went to the site, whilst it explains what to do with Hub 4 and 5, there no specific instruction that I could see what to do with the Hub 3. All the other various links asked to click onto for latest info don’t work. Not very helpful I'm afraid. Can anyone give definitive advice please? I don't want to be charged for not sending back the old Hub. Thank you.