up grade not happened

[alanely]

so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you all what a respectable amount of time is I should wait before I stop being patient.

[Client62]

The VM Hubs only pick up the speed profile during startup.   Reboot the Hub & check again.

[alanely]

no change 

[Sabrina_B]

Hi @alanely 👋.

Apologies for the issues that you have had with your contract upgrade, as well as being so patient in this matter. Could you please join me in a private message so we can get this resolved for you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina